Terms & Conditions

DOTTS RUGS · a trading name of NATURAL RUGS CO PTY LTD · ABN 81 639 459 144
Mornington showroom: 1/28 Progress St, Mornington, VIC 3931, Australia
Rosebud showroom: 2/8 Henry Wilson Dr, Rosebud, VIC 3939, Australia
Phone: 0421 834 898 · Email: info@dottsrugs.com.au · Web: www.dottsrugs.com.au

1. About these terms

The website www.dottsrugs.com.au is owned and operated by Natural Rugs Co Pty Ltd (ABN 81 639 459 144), trading as Dotts Rugs ("Dotts Rugs", "we", "us" or "our"). Dotts Rugs is our wholesale business, supplying rugs to retailers, interior designers and other businesses. These terms apply to every trade order, together with our Shipping & Returns policy. Members of the public can currently also buy on this website; retail purchases are covered by section 15.

Shopping for your home? Our retail store is Natural Rugs Co at www.naturalrugsco.com.au, with showrooms in Mornington and Rosebud.

2. Using our website

You must use the website lawfully and must not interfere with its operation or security, or use automated tools to copy its content. To open an account you must give accurate details and be at least 18 years old. You are responsible for keeping your password secure and for orders placed through your account.

3. Product information

We describe and photograph our rugs as accurately as we can. Screens display colours differently, and handmade rugs vary from piece to piece. Handmade rugs may vary in size by up to ±5%, and in colour, weave, edges and fringes; new wool rugs shed for the first few months. These are natural characteristics, not faults.

4. Orders

Your order is an offer to buy. A contract is formed when we confirm your order by email. We may decline an order, for example if an item is no longer available or delivery is not possible; if we do, we will refund you in full. If a price is shown incorrectly, we will contact you before accepting your order.

5. Payment and ownership

Trade orders are prepaid by credit card, debit card or bank transfer, unless your account has been approved for credit terms. For bank transfers, please use your order number as the reference; prepaid goods are dispatched or released once payment has cleared. Goods remain our property until paid for in full.

6. Custom and made-to-order rugs

Custom-made, made-to-order and cut-to-size rugs require a 50% deposit to start production, with the balance due before dispatch or collection. The deposit is non-refundable if you cancel after we confirm your order, because production begins on your behalf; it will be refunded if we cannot supply your rug. Production takes about 3 to 6 months plus freight, by sea (lower cost, longer) or air (faster, higher cost).

7. Delivery and returns

Delivery, collection and returns are covered in our Shipping & Returns policy, which forms part of these terms. Risk in the goods passes to you on delivery or collection.

8. Privacy and intellectual property

We handle personal information in line with our Privacy Policy. Website content, including text, images, logos and designs, belongs to us or our suppliers and may not be copied without our written permission.

9. Changes and governing law

We may update these terms; the version on the website when you place your order applies. These terms are governed by the laws of Victoria, Australia.

10. Trade accounts

Trade accounts are for businesses that buy rugs to resell or for use in their business. To apply you must hold a valid ABN. Trade accounts are not for personal or household purchases; if you are buying for your own home, please shop at Natural Rugs Co. We may approve, decline, suspend or close a trade account at our discretion. Trade prices are confidential to your account.

11. Trade orders and prices

• Minimum order: $1,000 (excluding GST and freight) per order.
• Prices: trade prices exclude GST; GST is added on your tax invoice.
• Payment: prepaid, unless your account has approved credit terms (see Credit terms below). Prepaid goods are dispatched or released once payment has cleared.
• Ownership: goods remain our property until paid for in full.

Credit terms (up to 30 days).

• Approved trade accounts can be offered credit terms of up to 30 days from the invoice date. Credit is offered at our discretion, and we may ask for trade references or other information before approving it.
• Invoices on credit terms must be paid in full by the due date shown on your tax invoice, which is no more than 30 days from the invoice date.
• If an invoice is overdue, we may put your account on hold, withdraw credit terms and require prepayment for future orders, and recover reasonable costs of collecting the overdue amount.
• Goods remain our property until all amounts owing are paid in full.
• We may review, change or withdraw credit terms at any time.

Price changes. Trade prices may change without notice. The price on your order confirmation applies to that order.

Stock and backorders. If an item is out of stock, we will contact you to offer a part shipment, a backorder or a refund for that item. Arrival dates for incoming stock are estimates and may change.

12. Returns

Returns are accepted for faulty goods only, by prior authorisation, as set out in our Shipping & Returns policy. Change-of-mind returns are not accepted. Please check every delivery on arrival: faults, transit damage, and short or incorrect deliveries must be reported within 24 hours of delivery or collection.

13. Liability

If you buy goods for resale, the consumer guarantees under the Australian Consumer Law do not apply to that purchase. To the extent permitted by law, our liability for goods sold to trade customers is limited, at our option, to replacing the goods, repairing them or refunding the price paid, and we are not liable for loss of profit or other indirect or consequential loss.

If you buy goods for use in your own business rather than for resale, you may have rights under the Australian Consumer Law that these terms do not exclude. In that case, please shop at Natural Rugs Co at www.naturalrugsco.com.au.

14. Product images and our brand

Approved stockists may use our product photos and descriptions to advertise and sell the Dotts Rugs products they buy from us. You may not use the Dotts Rugs name or logo in your own business name, branding, domain names, social media handles or paid search advertising without our written permission. We may withdraw this permission if it is misused.

15. Retail purchases on this website

Until further notice, members of the public can also buy on this website. Sections 10 to 14 do not apply to retail purchases. Instead, retail purchases are covered by the same terms as our retail store, Natural Rugs Co (Terms & Conditions and Shipping & Returns), including GST-inclusive prices, 7-day change-of-mind returns for exchange or store credit, and no minimum order.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Last updated: 31 October 2026