Care & Maintenance

Rug Care & Maintenance Guide

Your rug is an investment in comfort, beauty, and craftsmanship. With proper care, it will last for many years, growing softer and more characterful over time.

Everyday Care

Vacuuming

Vacuum regularly (1–2 times a week for high-traffic areas).
Use only suction or a smooth floor head — avoid beater bars, rotating or brush heads as they can damage fibres.
Vacuum in the direction of the fibres, not across them.
Occasionally flip your rug and vacuum the underside to remove grit and dust.

Rotation

Rotate your rug 180° every 3–6 months to ensure even wear and to minimise fading from sunlight.
Avoid placing rugs in direct, all-day sun or near heaters, fireplaces or floor vents.

Furniture

Always lift, never drag furniture across your rug.
Use felt pads or coasters under heavy furniture to prevent indentations.

Loose Fibres

Never pull on a loose thread. Instead, gently tuck it back into the weave or carefully snip it level with the pile.

Rug Pads

A rug pad is recommended. It prevents slipping, extends the rug’s life, and protects your floors.

Spills & Stains

Act quickly. The faster you treat a spill, the better the outcome.
Blot, don’t rub. Use a clean, colour-fast paper towel or cloth to absorb liquid.
Scrape gently. For solids, lift with a spoon or blunt knife.
Absorb fully. Place a fresh towel over the spill, weight it down, and leave for 10 minutes.

Treatment Guide

Water-based spills (juice, wine, coffee): Dab with lukewarm water.
Oil-based spills (sauces, cosmetics): Use a small amount of mild detergent diluted in lukewarm water.
Difficult stains (paint, nail polish, lipstick, glue): Do not attempt DIY methods. Contact a professional cleaner.
⚠️ Do not soak your rug or use harsh chemicals — this can damage natural fibres.

Fibre-Specific Care

Wool Rugs

Naturally stain resistant thanks to lanolin oils.
Expect some shedding at first; this will reduce with regular vacuuming.
Sensitive to strong sunlight — rotate regularly.
Absorbs humidity, so avoid damp environments.

Jute Rugs

Extremely durable and eco-friendly.
Not suitable for wet or humid areas (bathrooms, outdoors).
Avoid soaking or steam cleaning; spot clean only.
Vacuum regularly without a beater bar to prevent fibre breakdown.

Hand-Knotted Rugs

Handcrafted works of art; expect natural variations.
Rotate every few months to distribute wear.
Use a rug pad for protection.
Some shedding is normal at first.

Hand-Tufted Rugs

Wool pile punched into a backing, secured with adhesive and cloth.
More affordable than hand-knotted but still luxurious.
Avoid excessive moisture as water may weaken the adhesive.
Rotate and vacuum gently to preserve fibres.

Storage Tips

Always store rugs rolled, not folded, to avoid creasing.
Wrap in breathable cotton or muslin — avoid plastic which can trap moisture.
Keep in a cool, dry place away from direct sunlight.
For long-term storage, add cedar blocks or lavender sachets to deter moths.

Professional Cleaning

Have your rug professionally cleaned every 2–3 years, or sooner if in a high-traffic area.
Choose a cleaner experienced with natural fibre rugs.
Never dry clean or machine wash.

General Information

Craftsmanship

Our handmade rugs are created by skilled artisans. Each piece can take months to complete, and slight variations in colour, texture and weave are part of their unique character.