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Terms & Conditions


DOTTS RUGS (Bed Bath & Beyond Australia Pty Ltd)

ABN 94 149 348 489

38 Paraweena Dr

Truganina, VIC 3030


Ph. +61 3 8316 1114

Mob: + 61 421 834 898




Advertised prices are in Australian dollars and exclude GST.

The website (the "Website") is owned and operated by Bed Bath And Beyond Australia Pty Ltd (ABN 94 149 348 489 ) (t/as and referred as Dotts Rugs, "we", "our", "us" or the "Company").

These Terms and Conditions together with the documents referred to within the Terms and Conditions govern the supply of any Product ordered by you on the Website. By ordering a Product, you agree to be legally bound by these Terms and Conditions.


1. You must only use the Website in accordance with these Terms and Conditions and any applicable law.

2. You must not (or attempt to):

a. interfere (or attempt to interfere) or disrupt (or attempt to disrupt) the Website or the servers or networks that host the Website;

b. use (or attempt to use) data mining, robots, screen scraping or similar data gathering and extraction tools on the Website; or

c. interfere (or attempt to interfere) with security-related or other features of the Website.

3. To place Orders and access some features of the Website, you may need to register an Account with us. To register an Account, you must:

a. give us accurate and current personal information including your name, address, phone number, and a valid email address.

b. you must be at least 18 years old, and have the capacity to enter into a legally binding agreement with us.

4. You are solely responsible for the activity that occurs on your Account (including Orders placed using your Account), and you must keep your Account password secure. We are not responsible for any unauthorised activity on your Account if you fail to keep your Account login information secure. We may refer fraudulent or abusive or illegal activity to the relevant authorities.

5. You must not use another person’s Account without our, and/or the other person’s, express permission. If you suspect or become aware of any unauthorised use of your Account or that your password is no longer secure, you must notify us immediately and take immediate steps to re-secure your Account (including by changing your password).

6. We do not warrant that the Website will be available at all times and without disruption and we provide no warranties in relation to the content of any other website linked to or from our Website.


1. The Website and the content on the Website are subject to copyright, trade marks and other intellectual property rights.

2. You must not reproduce, transmit, communicate, adapt, distribute, sell, modify or publish or otherwise use any of the material on the Website, including audio and video excerpts, except as permitted by statute or with our prior written consent.

3. Information about goods on the Website is based on material provided by third party merchants, suppliers and Product manufacturers. Except as required by law (including the Australian Consumer Law) we are not responsible for inaccuracies or errors caused by incorrect information supplied to us or by these third parties.

4. Due to photographic and screen limitations associated with the representation of Products, some actual Products may differ to a small extent in visual appearance (for example in colour) from the way they appear on the Website. In addition, where it is suitable to do so, some depictions of Products are created or chosen by us for promotional purposes, and may not be an exact representation of the Products received.


1. When making an order, you must possess a valid credit or debit card. To place an order, you should follow the given instructions.

2. Irrespective of any previous price you have seen or heard, once you select a Product that you wish to order, you will then be shown or told (on the Website) the charges you must pay including GST, if applicable, and any applicable delivery charges. Unless otherwise stipulated on the Website, all charges are in the currency then in force in Australia.

3. You must pay for the Product in full when placing an order by one of the payment methods we provide on the Website. In any event, we shall not be bound to accept the order before we have received the funds in full.

4. You undertake that all details you provide to us for the purpose of purchasing the Product from us will be correct, that the credit or debit card, or account or other payment method which you use is your own and that there are sufficient funds or credit facilities to cover the cost of the Product. We reserve the right to obtain validation of your payment details before providing you with the Product.

5. When you submit an order to the Website, you agree that you do so subject to these Terms and Conditions current at the date you submit your Order. You are responsible for reviewing the latest Terms and Conditions each time you submit your order.

6. Your order remains valid as an offer until we issue our Confirmation of your order. We shall not be obliged to supply the Product to you until we have accepted your order. We will send you a Confirmation with your order reference number and details of the Product you have ordered. Dotts Rugs reserves the right to decline any order, for any reason (e.g., unavailability of supplies, unusually high freight charges). In this case, we will promptly grant you a store credit or a full refund.

7. Dotts Rugs works to ensure that prices shown on the Website are accurate. In the unlikely event that the price of your order changes or has been displayed incorrectly before we accept your order, we will contact you and ask you to confirm that you wish to proceed at the amended price.

8. If you discover that you have made a mistake with your Order after you have submitted it to the Website, please contact Customer service at However, we cannot guarantee that we will be able to amend your Order in accordance with your instructions.

9. Until the time when we accept your Order, we reserve the right to refuse to process your Order and you have the right to cancel your Order. We will notify you if we are unable to If we or you have cancelled your Order before it has been accepted, we will promptly refund any payment already made by you to your original payment method.


1. We aim to dispatch the Product to you within the estimated dispatch timeframe. You can find the estimated dispatch time on the Shipping And Returns page. We shall aim to notify you if we are unable to meet our estimated dispatch timeframe, but, to the extent permitted by law, we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late dispatch or delivery. Please check our Shipping And Returns  page for further details.

2. Items will be delivered to the address you provided while placing an order. Items cannot be delivered to a PO Box address.

3. Please note that delivery will only occur during business hours Monday to Friday, 9am-5pm and  we cannot confirm an exact time/day for delivery. If you prefer for the parcel to be left at your delivery address in your absence, please include “Authority to Leave” message and any other special delivery notes with your order.

4. Upon delivery, you will be asked to sign a delivery form, in which you confirm that the product was delivered in the correct condition (without obvious defects or damage).

5. Alternatively, if you indicate that you would like to give us the authority to leave the Products at your delivery address in your absence, we will not be liable for any loss or damage to the Products if the Products are recorded as delivered by our shipping partners.


1. Should you change your mind about a purchase you have made with us, you have the option of returning the Product within 3 days of having received it and can opt for a refund.  You will be charged 25% of the invoice amount restocking fee + shipping. Alternatively, you can organize your own shipping of the return product, We will require the Product to be unused and in its original condition and packaging for these returns. We reserve the right to reject any returns that do not meet these requirements.

2. Prior to returning your product, please refer to the Shipping and Returns page. If you have further questions, you can send an email to Our team will provide you with all relevant guidelines to proceed with the return (e.g. shipping process).

3. Once we receive the items, we will fully refund you the amount you paid for the product.

4. Made to order rugs, custom sized products, or underlays are not eligible for change of mind returns.

5. Orders of 3 or more items of any size or style, only a single item from the order is eligible for return. 

6. Orders of 2 or more of the same SKU (same style & same size), only a single item of the same SKU is eligible for return.


1. You need to notify Dotts Rugs as soon as possible in the unlikely event that your item arrives damaged or faulty. Please send an email to  (after which one of our team will contact you)

2. Damaged or faulty items are required to be in unused and in its original condition and packaging. 

3. In order to assist the return process, you may be required to fill in a return form or to send us images of the damage for preliminary assessment. Please do not attempt to return the items before speaking to one of our team.

4. If after the preliminary assessment our specialists assess and approve the return, our Customer Care Team will contact you to proceed with the return process. Depending on if it is minor or major defect, Dotts Rugs will arrange a replacement or give you a store credit or rebate of part or all of the Product price.

5. If after the preliminary assessment our team decide that the Product needs to be sent back for further examination to ascertain if there is a defect with the Product, our Customer Care Team will contact you to arrange the return of the Product. You will not be charged for freight or shipping. We will arrange the pickup of the items from you. If the Product is found not to have a defect, you may be required to pay the transport or inspection costs. An estimate of these costs will be provided to you before the Product is collected.

6. It does not constitute a defect, if in our reasonable opinion, the Product has, following the sale to you, become of unacceptable quality due to fair wear and tear, misuse, failure to use in accordance with manufacturer's instructions, using it in an abnormal way or failure to take reasonable care.

7. Our hand made rugs are individually hand made and hand woven and as such they are subject to the following variations, which are not considered faults or defects:

a) Size: being a hand made article, the size can vary by +/-3% from the size ordered.

b) Colour: Every effort is made to ensure there is minimal colour variation however some variation can be expected.

c) Fading: Placing rugs in direct and continuous sunlight will cause them to fade. Charcoal colour products will fade in natural light/sunlight. Some colour may transfer on light coloured surfaces. Rotate your rug to minimize damage caused by natural light.

d) Design & Construction: Minor variations may be evident, which is due to the fact that the product is a handmade item including line/weave thickness.

e) Shading: Due to changes in pile and weave direction shading may occur and is a natural characteristic of carpets and rugs.

f) Shedding: Our hand made rugs are made from all natural fibres. Natural fibre rugs will initially shed loose fibers, this is a normal process. The removal of any loose fibres will be hastened by regular vacuuming using a good quality upright vacuum cleaner.

g) Pilling can occur due to traffic, moving of furniture, vacuuming or other mechanical agitation. This can be trimmed with scissors.

h) Pop ups: Due to the type of weaving, there will be short fibres popping up while the rug settles. This can be trimmed or pushed through.

i) Fumigation smell. AQIS - the Australian Quarantine and Inspection Service - works to protect Australia’s unique natural environment and economic assets from many pests and diseases found in other parts of the world. Common items of quarantine concern include:  wooden items; rugs; carpets; skins; feathers; straw; paper; cardboard; etc. Treatments applied for biosecurity purposes are part of measures used in managing the risk of introduction of exotic pests and diseases.  There can be a residual smell left after the fumigation treatment which will air itself out within few weeks of opening the packaging if left in a well ventilated space.

8. Clearance and discontinued items cannot be returned, as they are offered at a greatly reduced price and will not be restocked.


1. Gift cards should be treated as cash: they are non-refundable, non-exchangeable, and if lost or stolen will not be refunded.

2. Gift cards issued on can only be redeemed for products listed on, and only shipped to customers in Australia.

3. Discount codes or promotional vouchers do no apply to gift vouchers.

4. Gift cards are valid for 36 months from the data of issue. Any balance remaining on a gift card after the expiry date will not be able to be redeemed by the Gift Card holder. A gift card cannot be re-activated at any time after it has expired.

5. A person may be asked to verify, to the reasonable satisfaction of Dotts Rugs, that they are authorised to redeem a Gift Card on behalf of the original purchaser or the person named in the System.

6. A Gift Card cannot be used to purchase other Gift Cards.

7. A Gift Card holder may be required to provide proof of identity.


1. You may use promotional vouchers as payment for certain Products on the Website.

2. For all promotional vouchers, the following general terms and conditions will apply:

a. We may email promotional vouchers to you. We accept no Liability for errors in the email address of the voucher recipient;

b. In the event of fraud, an attempt at deception or in the event of the suspicion of other illegal activities in connection with a gift or promotional voucher purchase or redemption of that voucher on the Website, we are entitled to close your Account and/or require a different means of payment.

c. We assume no Liability for the loss, theft or illegibility of gift or promotional vouchers.


1. From time to time we may release promotional vouchers that may be used on the Website. Promotional vouchers can only be redeemed on the Website in accordance with the special terms and conditions stated on them.

2. Promotional vouchers are valid for the specified period stated on them only, can only be redeemed once and cannot be used in conjunction with other offers (including, for the avoidance of doubt, sales, promotions and other vouchers). Individual brands or products may be excluded from voucher promotions.

3. If you place an Order for a Product less than the value of the promotional voucher, no refund or residual credit will be returned to you.

4. The credit of a promotional voucher does not accrue interest nor does it have a cash value.

5. If the credit of a promotional voucher is insufficient for the Order you wish to make, you may make up the difference through payment by other means (but not by using another promotional voucher or attempting to rely on any other offer). Please note that only one promotional voucher can be used per order.


1. When you place an order on Dotts Rugs, using one of the payment methods we offer on the Website, you may be sent an email from our Fraud Team requesting further information to confirm the identity of the card holder, such as a copy of your credit card and driver licence. This is to ensure a safe and reliable shopping experience and to protect you against fraud.

2. When Dotts Rugs requests further information to confirm the identity of the cardholder, your order will be placed in pending status and will remain pending until your order has passed our Fraud Team's internal checks. If you do not provide the required information, your order will be cancelled and your payment will be refunded back to the original payment method. These information requests are sent to help protect payment method account holders from online fraud.


1. Please see our privacy policy



1. In these Terms and Conditions:

Account means the account that you register in order to submit an Order;

Acknowledgement means our confirmation of your Order (typically sent by email);

Agreement means these terms and conditions and other policies we posted on the Website, including but not limited Shipping and Returns Policy, Privacy Policy, Payment Policy and other associated policies published by us from time to time;

Breach of Duty means the breach of any

a. obligation arising from the express or implied terms of a contract to take reasonable care or exercise reasonable skill in the performance of the contract; or

b. common law duty to take reasonable care or exercise reasonable skill (but not any stricter duty).

Business Day means any day other than a Saturday, Sunday, bank holiday or public holiday in Victoria;

Company includes representatives, subsidiaries, affiliates, related parties, officers, directors, employees, agents, partners, and independent contractors;

Customer means the individual who places an Order on the Website;

GST means the Goods and Services Tax;

Liability means liability in or for breach of contract, Breach of Duty, misrepresentation, restitution or any other cause of action whatsoever relating to or arising under or in connection with these Terms and Conditions, including, without limitation, liability expressly provided for under these Terms and Conditions or arising by reason of the invalidity or unenforceability of any term of these Terms and Conditions (and for the purposes of this definition, all references to these Terms and Conditions shall be deemed to include any collateral contract)

Order means the order submitted by you to the Website to purchase products from us.

Product(s) means the products to be sold to Customers via the Website in accordance with this agreement;

You means the Customer who places an Order.

2. Interpretation

a. Headings are for ease of reference only and shall not affect the interpretation or construction of this Agreement.

b. Words imparting the singular shall include the plural and vice versa. Words imparting a gender shall include every gender and references to persons shall include an individual, company, corporation, firm or partnership.

c. Words denoting persons includes natural persons, partnerships, limited Liability partnerships, bodies corporate and unincorporated associations of persons.

d. References to includes or including or like words or expressions shall mean without limitation.

These Terms and Conditions were last updated on 03 December 2018.